At Flex Your Cart, your satisfaction is our top priority. Below are the details of our return and refund policy:
Return Policy
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return:
- Items must be in the same condition as received, unworn or unused, with tags, and in their original packaging.
- Proof of purchase (receipt or order confirmation) is required.
To start a return, please contact us at support@flexyourcart.com. Returns should be sent to the address provided in our return instructions. Items returned without prior approval will not be accepted.
If your return is accepted, we will send you a return shipping label along with instructions on how to send your package.
You can always contact us for return-related inquiries at support@flexyourcart.com.
Damages and Issues
Please inspect your order upon delivery and contact us immediately at support@flexyourcart.com if:
- Your item is defective or damaged.
- You received the wrong item.
We will evaluate the issue promptly and work to make it right.
Exceptions / Non-returnable Items
Certain items cannot be returned, including:
- Perishable goods (e.g., food, flowers, plants).
- Custom or personalized products.
- Personal care goods (e.g., beauty products).
- Hazardous materials, flammable liquids, or gases.
Additionally, we cannot accept returns on sale items or gift cards.
If you have specific questions about your item, feel free to contact us.
Exchanges
The fastest way to get what you want is to initiate a return for your item. Once the return is accepted, you can make a separate purchase for the new item.
European Union 14-Day Cooling-Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.
- Items must be in the same condition as received, unworn or unused, with tags, and in their original packaging.
- Proof of purchase is required.
Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 10 business days.
Please note that it may take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at support@flexyourcart.com.
