FAQs (Frequently Asked Questions)
Welcome to the Flex Your Cart FAQs! Below, you’ll find answers to some of the most common questions about shopping with us.
1. Ordering and Account
Q: How do I place an order?
A: Simply browse our website, add items to your cart, and proceed to checkout. You can place an order as a guest or create an account for faster checkout next time.
Q: Can I update my account information?
A: Yes! Log into your account and update your details under “My Account.” Ensure all information is current for a seamless shopping experience.
2. Shipping and Delivery
Q: How long does shipping take?
A: Shipping times depend on your location:
- United States: 7–15 business days
- Canada: 10–20 business days
- Other countries: 10–25 business days
Q: Do you offer free shipping?
A: Yes, we offer free standard shipping on most orders.
Q: How can I track my order?
A: Once your order ships, you’ll receive an email with a tracking number. Use this to monitor your package's journey.
3. Returns and Refunds
Q: What is your return policy?
A: We have a 30-day return policy. Items must be in their original condition, unused, with tags, and in the original packaging.
Q: How do I initiate a return?
A: Contact us at support@flexyourcart.com to start the return process. We’ll provide instructions and a return shipping label if your return is approved.
Q: When will I receive my refund?
A: Once we’ve inspected your return, refunds will be processed to your original payment method within 10 business days.
4. Products and Pricing
Q: Are the product images accurate?
A: We strive to display colors and details as accurately as possible. However, colors may vary slightly depending on your monitor settings.
Q: Do you offer discounts or promotions?
A: Yes, we frequently offer promotions and discounts. Sign up for our newsletter to stay updated!
5. Privacy and Security
Q: How do you handle my personal information?
A: Your information is processed in compliance with our Privacy Policy. We prioritize the security of your data and use encryption for all transactions.
Q: Do you use cookies?
A: Yes, we use cookies to enhance your browsing experience and improve our services. You can manage cookies through your browser settings.
6. Other Questions
Q: What should I do if I experience an issue with my order?
A: Contact us immediately at support@flexyourcart.com, and we’ll resolve the issue promptly.
Q: Can I cancel or modify my order?
A: Changes or cancellations can be made before the order is shipped. Contact us as soon as possible to request adjustments.
Q: Do you work with third-party tools or services?
A: Yes, we partner with reliable platforms like Shopify for seamless shopping and payment processing.
